01Turant madad
WhatsApp par message karo — sabse tez jawab wahin milta hai.
| Kis cheez ke liye | Kahan baat karein |
|---|---|
| Order, delivery, payment, return | WhatsApp — +91 82951 00101 (8 am – 9 pm) |
| App chal nahi raha / login nahi ho raha | Wahi WhatsApp number, app version ke saath |
| Brand partnership | Brands & Deals page ka form |
| Sarthi banna hai | Sarthi Bano page |
| contact@b4bharat.com |
Order ki dikkat ho to app mein order number ready rakho — usse solve karna bahut tez ho jata hai.
02Grievance Officer
Agar in-app support se baat na bane, to aap humare Grievance Officer tak escalate kar sakte ho. Yeh officer Digital Personal Data Protection Act, 2023 aur IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 ke tehat niyukt kiya gaya hai.
36/5, Hustlehub Tech Park, Somasundarapalya Main Rd, adjacent 27th Main Road, ITI Layout, Sector 2, HSR Layout, Haralukunte Village, Bengaluru, Karnataka 560102
Email: contact@b4bharat.com
Phone: +91 82951 00101 (8 am – 9 pm)
Shikayat karte waqt apna registered mobile number, order number (agar ho), aur dikkat ka short description zaroor likho — isse verify karke jaldi solve kar paate hain.
03Shikayat kaise handle hoti hai
48 ghante mein acknowledge, 30 din ke andar resolve.
- Acknowledgement. Har shikayat 48 ghante ke andar acknowledge ki jaati hai.
- Resolution. Aam taur par 30 din ke andar resolve ho jaati hai. Zyada waqt lage to hum aapko reason ke saath update dete hain.
- Verification. Personal data se judi request par pehle identity verify ki jaati hai, taaki kisi aur ke data tak galti se access na ho.
- Escalation. Agar aap humare jawab se santusht nahi ho, to aap Data Protection Board of India tak escalate kar sakte ho.
Aapke data se jude adhikaar — access, correction, erasure, consent withdraw — humari Privacy Policy ke Section 6 mein detail mein likhe hain.
04Account delete karna
Account delete karne ka poora tarika alag page par diya hai, kyunki usme yeh bhi likha hai ki kaun sa data delete hota hai aur kaun sa kanoon ke hisaab se rakhna padta hai.
Dekho: Delete your account
05Company details
| Field | Detail |
|---|---|
| Registered name | B4Bharat Reltech Private Limited |
| Registered address | 36/5, Hustlehub Tech Park, Somasundarapalya Main Rd, adjacent 27th Main Road, ITI Layout, Sector 2, HSR Layout, Haralukunte Village, Bengaluru, Karnataka 560102 |
| contact@b4bharat.com | |
| Phone | +91 82951 00101 |
| Support hours | 8 am – 9 pm, saaton din |
Related: Privacy Policy · Terms of Service · Cookies Policy
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